Genshin Impact Support

We're currently experiencing issues with the game company, which may be causing this problem. Please wait 3 days after your initial login attempt and try again. If the issue persists after that, feel free to reach out to us for further assistance here.

We are always here to help.

No worries at all! The Twitter account is just there to prevent the game company from blocking the account. We’ll never log in or take it back—it's all yours!

If you want to remove the Twitter account, you will need to appeal with the game company.

If your Gmail account has been disabled, you’ll need to submit an appeal to restore access. You can use the template below for your appeal:

Appeal Template:

"Hello, I hope you're doing well. I am reaching out to request the recovery of my Google account associated with [your email address]. Unfortunately, I have been unable to access it due to a forgotten password.

This account is essential for my personal and professional communications, and I have important data and contacts stored within it. I would appreciate your help in regaining access. I am happy to provide any necessary verification to confirm my identity and ownership of the account.

Please let me know if any additional steps or documents are required for this process. Thank you for your time and assistance!"*

You can modify this template as needed before submitting your appeal. If you need further guidance, feel free to reach out!

If Gmail prompts you for a phone number, please pause your login attempt and reach out to us here or via our website live chat. We're happy to help! We're happy to help!

Make sure to type in the login information correctly.

Best way to ensure this is by copying and pasting the login information.

1. Bind your email to the account on the official HoYoverse website or by logging in from your mobile device.

2. Create a new user profile on your PlayStation.

3. Open the game on your PlayStation.

4. When prompted, log in using your email and password.

Login and play!

If you get this error, please double check your server first when logging in.

If its still wrong, contact us.