Frequently Asked Questions

How long does it take for my order to arrive?

Your order will be sent to your e-mail within 24-hours, usually within minutes. If it has been longer than 24-hours, please contact us using the chat function.

What is the entire process like?

1. Choose and purchase your account.

2. The username and password will be sent to your e-mail within 24-hours or within minutes.

3. Proceed to login, bind your e-mail and change your password.

Enjoy your brand new account!

Contact us if you put in the wrong e-mail.

Is the email unlinked?

Yes, all accounts come with the email and socials unlinked, ensuring that the account is 100% yours.

Why can't I choose gender on certain products?

Due to limited stock and our Instant Delivery system, we do not include gender options for certain products.

If you would like to pick a gender, please contact us first using the chat/discord and we can help you get the gender you want for free!

What are your online hours?

We are not robots and we are not online 24-hours our normal online hours are 0800-0300 (SGT).

How can I play on Playstation?

You will first need to bind your e-mail to the account. You can do this through the official hoyoverse website or through logging in from your mobile.

Once the e-mail is binded, create a new user profile on your Playstation and open up the game, it should ask you to login via e-mail and password.

Common Errors

I got the wrong account/Account starts at tutorial

If you get this error, please double check your server first when logging in.

If its still wrong, contact us.

"Too many requests, try again later" (Cant bind e-mail/change password)

If you get this error, you will need to wait 7 days before changing again, this is because you logged on from a new location/ip address (its a new security feature from the game company to protect accounts from phishing/hackers). But don't worry, your account is still safe and secure.

If it still does not work, contact us with your order number.

Username/Password Error

Make sure to type in the login information correctly. Best way to ensure this is by copying and pasting the login information.