Help Center
How to login (Email---Game Password---Email Password)?
◆ Step 1: Receive Your Account Information
After your purchase, we will send you an email with your account details in one of the following formats:
Format 1:
After your purchase, we will send you an email with your account details in one of the following formats:
Format 1:
abcdef123@hotmail.com----ghijklm45----nopqrst67 (Email----Game Password----Email Password)Format 2:abcdef123----ghijklm45 (Username----Password)
Here's what each part means:
- abcdef123@hotmail.com = Your Email/Username
- ghijklm45 = Your Game Password
- nopqrst67 = Your Email Password (If provided)
Use these details to log into both the game and the linked email account.
◆ Step 2: Log into the Game
Open the game and use the provided Email/Username and Game Password to log in.
Open the game and use the provided Email/Username and Game Password to log in.
◆ Step 3: Access Your Email (Only for Format 1)
Visit Outlook and log in using your Email and Email Password from the code.
Visit Outlook and log in using your Email and Email Password from the code.
➤ If the Outlook account is locked, you will need to unlock it using your own phone number or an alternate email if available. If an alternate email is already linked (chinaxqm), please follow the guide here.
◆ Step 4: Get Your Verification Code (If Required)
➤ Note: Some games may ask for a verification code before you can log in. If your game does not request a code, skip this step.
When you attempt to log into the game, you may be asked to enter a verification code. Check your Outlook email for this code and input it in the game.
◆ Step 5: Enjoy Your Game!
Once the verification process is complete, you're ready to dive into the game. Have fun!
Once the verification process is complete, you're ready to dive into the game. Have fun!
"Too many requests, try again later" (Unable to login)
Fixing "Too many requests" error for Hoyoverse Games Login
◆ Step 2
Skip the email binding and log into the game and play, wait for a few days before binding your details.
Skip the email binding and log into the game and play, wait for a few days before binding your details.
◆ Step 3
Try linking your Facebook or Twitter to the account. After linking, you can sign into Genshin Impact directly using Facebook or Twitter on your other devices.
Try linking your Facebook or Twitter to the account. After linking, you can sign into Genshin Impact directly using Facebook or Twitter on your other devices.
How to Use Alternate Email for Outlook (chinaxqm)
◆ Step 1
Some Outlook accounts are linked to an alternate email for added security. This helps prevent the account from being blocked.
To log in with the alternate email, click on the "Email code to ..." option during the login process.
Some Outlook accounts are linked to an alternate email for added security. This helps prevent the account from being blocked.
To log in with the alternate email, click on the "Email code to ..." option during the login process.
◆ Step 2
Enter the alternate email address provided to you, and click "Send Code." This will send the login code to your alternate email.
Enter the alternate email address provided to you, and click "Send Code." This will send the login code to your alternate email.
◆ Step 3
Visit our alternate email login page: http://chinaxqm.com/. Enter your alternate email and password to access the inbox.
Visit our alternate email login page: http://chinaxqm.com/. Enter your alternate email and password to access the inbox.
◆ Step 4
Once you receive the code in the alternate email, use it to log into your Outlook account. Now you can access your Outlook email account.
Once you receive the code in the alternate email, use it to log into your Outlook account. Now you can access your Outlook email account.
I got the wrong account/game starts at tutorial
If you get this error, please double check your server first when logging in.
If its still wrong, contact us.
Username/Password Error
Make sure to type in the login information correctly.
Best way to ensure this is by copying and pasting the login information.
How can I play on Playstation?
1. Bind your email to the account on the official HoYoverse website or by logging in from your mobile device.
2. Create a new user profile on your PlayStation.
3. Open the game on your PlayStation.
4. When prompted, log in using your email and password.
Login and play!