Refund policy

At GenshinAccounts, we prioritize customer satisfaction and strive to provide the best possible digital products. However, due to the nature of these digital products, we do not offer refunds or exchanges once the product has been delivered. In the unlikely event that there is an issue with your account, we will do our best to assist you.

Please check your account carefully before binding your email or other details. If you notice that the account you received is incorrect, contact us immediately for support. Once you have linked the account to your email or any other service, we will be unable to provide a replacement or refund.

PLEASE NOTE: The following situations are not eligible for refunds:
1. You link the account to your email, phone, or any other social media app.
2. You have used the resources available in the account.
3. You purchased the account by mistake.
4. The password/account details were modified.

We encourage all buyers to carefully review their purchases and the account details before proceeding.