Wanted to buy a custom account, so I sent the ID and got an answer with all the information I needed within 1 minute. Had to think about it and that wasn't a problem either, I took my time, came back and said, that I wanted to buy the account. Again within 1 minute I got an answer what I need to do. I even had 2 separate emails, one to contact the support and one to buy the account, that also wasn't a problem. The person I wrote with was very kind and answered my questions. After I paid, I got the account within 20 minutes and everything worked perfectly. Really happy with genshinaccounts, I also bought a Honkai starter account where the delivery was within a minute :)